Incidents reported on status page for TheyDo https://status.theydo.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b26e7462e6bcb841352c320df07e8bb0.jpeg https://status.theydo.com/ en https://status.theydo.com/ Wed, 17 Dec 2025 09:50:55 +0000 https://status.theydo.com/#31152312618da26bd3a4f460265c8d90bc27f756390a72bf14c4a56dd575f1c0 TheyDo API recovered https://status.theydo.com/ Wed, 17 Dec 2025 09:50:31 +0000 https://status.theydo.com/#31152312618da26bd3a4f460265c8d90bc27f756390a72bf14c4a56dd575f1c0 TheyDo API went down https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 14:40:00 -0000 https://status.theydo.com/incident/780834#419935f7f09bfd5caa676de5416948fe88ad9ceb569d10c870a788094c2537af The problem seems to have been an external widget on the frontend. We disabled it and the application is back to normal https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 14:40:00 -0000 https://status.theydo.com/incident/780834#419935f7f09bfd5caa676de5416948fe88ad9ceb569d10c870a788094c2537af The problem seems to have been an external widget on the frontend. We disabled it and the application is back to normal https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 14:40:00 -0000 https://status.theydo.com/incident/780834#419935f7f09bfd5caa676de5416948fe88ad9ceb569d10c870a788094c2537af The problem seems to have been an external widget on the frontend. We disabled it and the application is back to normal https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 14:40:00 -0000 https://status.theydo.com/incident/780834#419935f7f09bfd5caa676de5416948fe88ad9ceb569d10c870a788094c2537af The problem seems to have been an external widget on the frontend. We disabled it and the application is back to normal https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 14:35:00 -0000 https://status.theydo.com/incident/780834#f462fb90015f165dbab45fd4235e51e9dbe6c9b7b1939460abbf324472aadd63 A fix was deployed. We are still monitoring https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 14:35:00 -0000 https://status.theydo.com/incident/780834#f462fb90015f165dbab45fd4235e51e9dbe6c9b7b1939460abbf324472aadd63 A fix was deployed. We are still monitoring https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 14:35:00 -0000 https://status.theydo.com/incident/780834#f462fb90015f165dbab45fd4235e51e9dbe6c9b7b1939460abbf324472aadd63 A fix was deployed. We are still monitoring https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 14:35:00 -0000 https://status.theydo.com/incident/780834#f462fb90015f165dbab45fd4235e51e9dbe6c9b7b1939460abbf324472aadd63 A fix was deployed. We are still monitoring https://status.theydo.com/ Fri, 05 Dec 2025 14:31:20 +0000 https://status.theydo.com/#86f1355da185e9735a110483dd6ded4110b0161718878e663bbec0fff454d8f1 TheyDo API recovered https://status.theydo.com/ Fri, 05 Dec 2025 14:30:17 +0000 https://status.theydo.com/#86f1355da185e9735a110483dd6ded4110b0161718878e663bbec0fff454d8f1 TheyDo API went down https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 13:54:00 -0000 https://status.theydo.com/incident/780834#70139ef1f708c0bd32976a2598c1c0ee245769a6484187fb7e732c233bc3065a The frontend seems to be triggering too many calls to our backend. The team is investigating the issue. https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 13:54:00 -0000 https://status.theydo.com/incident/780834#70139ef1f708c0bd32976a2598c1c0ee245769a6484187fb7e732c233bc3065a The frontend seems to be triggering too many calls to our backend. The team is investigating the issue. https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 13:54:00 -0000 https://status.theydo.com/incident/780834#70139ef1f708c0bd32976a2598c1c0ee245769a6484187fb7e732c233bc3065a The frontend seems to be triggering too many calls to our backend. The team is investigating the issue. https://status.theydo.com/incident/780834 Fri, 05 Dec 2025 13:54:00 -0000 https://status.theydo.com/incident/780834#70139ef1f708c0bd32976a2598c1c0ee245769a6484187fb7e732c233bc3065a The frontend seems to be triggering too many calls to our backend. The team is investigating the issue. https://status.theydo.com/ Mon, 01 Dec 2025 12:37:38 +0000 https://status.theydo.com/#c094f2f150ebedd7c93062393f5b2006da68f525a753c6ea30136a77602722d1 TheyDo API recovered https://status.theydo.com/ Mon, 01 Dec 2025 12:36:46 +0000 https://status.theydo.com/#c094f2f150ebedd7c93062393f5b2006da68f525a753c6ea30136a77602722d1 TheyDo API went down https://status.theydo.com/ Tue, 18 Nov 2025 23:01:58 +0000 https://status.theydo.com/#96df06c097af628364ec5594c20e700a4f7ee33701b32c428e37f662903799d0 TheyDo API recovered https://status.theydo.com/ Tue, 18 Nov 2025 22:56:29 +0000 https://status.theydo.com/#96df06c097af628364ec5594c20e700a4f7ee33701b32c428e37f662903799d0 TheyDo API went down https://status.theydo.com/ Tue, 18 Nov 2025 22:44:27 +0000 https://status.theydo.com/#6f700a2d98fc784e73b7210a9631f692cc5fe4dc23416635b9cc3eed2d920f94 TheyDo API recovered https://status.theydo.com/ Tue, 18 Nov 2025 22:31:58 +0000 https://status.theydo.com/#6f700a2d98fc784e73b7210a9631f692cc5fe4dc23416635b9cc3eed2d920f94 TheyDo API went down https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 13:41:00 -0000 https://status.theydo.com/incident/768833#d33846f7f34df5f9c3177397ca412de4846a5d78fd1b0c2e41e45d9f31cdf62b We created a fallback on a different provider and we are now temporarily bypassing cloudflare until the issue is solved on their end https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 13:41:00 -0000 https://status.theydo.com/incident/768833#d33846f7f34df5f9c3177397ca412de4846a5d78fd1b0c2e41e45d9f31cdf62b We created a fallback on a different provider and we are now temporarily bypassing cloudflare until the issue is solved on their end https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 13:41:00 -0000 https://status.theydo.com/incident/768833#d33846f7f34df5f9c3177397ca412de4846a5d78fd1b0c2e41e45d9f31cdf62b We created a fallback on a different provider and we are now temporarily bypassing cloudflare until the issue is solved on their end https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 13:41:00 -0000 https://status.theydo.com/incident/768833#d33846f7f34df5f9c3177397ca412de4846a5d78fd1b0c2e41e45d9f31cdf62b We created a fallback on a different provider and we are now temporarily bypassing cloudflare until the issue is solved on their end https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 13:19:00 -0000 https://status.theydo.com/incident/768833#c8145951b2abf5433a74f306c6645afc46b457cb018132992912c48fd0df2f02 We are adding a fallback to another provider to skip cloudflare temporarily to mitigate the issue. https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 13:19:00 -0000 https://status.theydo.com/incident/768833#c8145951b2abf5433a74f306c6645afc46b457cb018132992912c48fd0df2f02 We are adding a fallback to another provider to skip cloudflare temporarily to mitigate the issue. https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 13:19:00 -0000 https://status.theydo.com/incident/768833#c8145951b2abf5433a74f306c6645afc46b457cb018132992912c48fd0df2f02 We are adding a fallback to another provider to skip cloudflare temporarily to mitigate the issue. https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 13:19:00 -0000 https://status.theydo.com/incident/768833#c8145951b2abf5433a74f306c6645afc46b457cb018132992912c48fd0df2f02 We are adding a fallback to another provider to skip cloudflare temporarily to mitigate the issue. https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 12:15:00 -0000 https://status.theydo.com/incident/768833#b10c3ace5500b4100d0bbdb6d02b5f08705e530a5bcc74019c1885f4b238ec0a Cloudflare seems to be recovering and some requests are succeeding now. We will keep monitoring: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 12:15:00 -0000 https://status.theydo.com/incident/768833#b10c3ace5500b4100d0bbdb6d02b5f08705e530a5bcc74019c1885f4b238ec0a Cloudflare seems to be recovering and some requests are succeeding now. We will keep monitoring: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 12:15:00 -0000 https://status.theydo.com/incident/768833#b10c3ace5500b4100d0bbdb6d02b5f08705e530a5bcc74019c1885f4b238ec0a Cloudflare seems to be recovering and some requests are succeeding now. We will keep monitoring: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 12:15:00 -0000 https://status.theydo.com/incident/768833#b10c3ace5500b4100d0bbdb6d02b5f08705e530a5bcc74019c1885f4b238ec0a Cloudflare seems to be recovering and some requests are succeeding now. We will keep monitoring: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 https://status.theydo.com/ Tue, 18 Nov 2025 11:49:51 +0000 https://status.theydo.com/#1c9f10c34e2fdbe7265d956db43081465835d8462f7093c70a38e586dc16fe2a TheyDo API recovered https://status.theydo.com/ Tue, 18 Nov 2025 11:48:12 +0000 https://status.theydo.com/#7cf0528c7db22151b1b5b85340038098b917702c54e7a7784d578b45b4f994a7 TheyDo Web Application recovered https://status.theydo.com/ Tue, 18 Nov 2025 11:46:26 +0000 https://status.theydo.com/#e8e85fa45bbbafdba82f46c60ff018169137f8e591ec08f6ef30767c72c7a7e3 TheyDo API recovered https://status.theydo.com/ Tue, 18 Nov 2025 11:41:48 +0000 https://status.theydo.com/#7cf0528c7db22151b1b5b85340038098b917702c54e7a7784d578b45b4f994a7 TheyDo Web Application went down https://status.theydo.com/ Tue, 18 Nov 2025 11:41:46 +0000 https://status.theydo.com/#1c9f10c34e2fdbe7265d956db43081465835d8462f7093c70a38e586dc16fe2a TheyDo API went down https://status.theydo.com/ Tue, 18 Nov 2025 11:38:59 +0000 https://status.theydo.com/#e8e85fa45bbbafdba82f46c60ff018169137f8e591ec08f6ef30767c72c7a7e3 TheyDo API went down https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 10:30:00 -0000 https://status.theydo.com/incident/768833#57046b2d9e4b930962cb123fc43ed8cde4a8a43d8b373de9ff562a086f1387d2 https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 we are being affected by a Global Network outage on cloudflare https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 10:30:00 -0000 https://status.theydo.com/incident/768833#57046b2d9e4b930962cb123fc43ed8cde4a8a43d8b373de9ff562a086f1387d2 https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 we are being affected by a Global Network outage on cloudflare https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 10:30:00 -0000 https://status.theydo.com/incident/768833#57046b2d9e4b930962cb123fc43ed8cde4a8a43d8b373de9ff562a086f1387d2 https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 we are being affected by a Global Network outage on cloudflare https://status.theydo.com/incident/768833 Tue, 18 Nov 2025 10:30:00 -0000 https://status.theydo.com/incident/768833#57046b2d9e4b930962cb123fc43ed8cde4a8a43d8b373de9ff562a086f1387d2 https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 we are being affected by a Global Network outage on cloudflare https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 23:01:00 -0000 https://status.theydo.com/incident/746860#60eafc1ac4f1357ced8c42b5a458fb562b1fac83119ce16edcea6060926da623 The last update was a false alarm. It was just the certificate for theydo own SSO that expired and needed to be updated. https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 23:01:00 -0000 https://status.theydo.com/incident/746860#60eafc1ac4f1357ced8c42b5a458fb562b1fac83119ce16edcea6060926da623 The last update was a false alarm. It was just the certificate for theydo own SSO that expired and needed to be updated. https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 23:01:00 -0000 https://status.theydo.com/incident/746860#60eafc1ac4f1357ced8c42b5a458fb562b1fac83119ce16edcea6060926da623 The last update was a false alarm. It was just the certificate for theydo own SSO that expired and needed to be updated. https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 23:01:00 -0000 https://status.theydo.com/incident/746860#60eafc1ac4f1357ced8c42b5a458fb562b1fac83119ce16edcea6060926da623 The last update was a false alarm. It was just the certificate for theydo own SSO that expired and needed to be updated. https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 20:35:00 -0000 https://status.theydo.com/incident/746860#1d887c7337019a41562e54566b149836c6d80286e683cf2afdc5ae08a9c5640d WorkOS is reporting new issues, and sign-ins are currently failing again on TheyDo: https://status.workos.com/incidents/rdz189wnjhyn Users who are already logged in with a valid session, or who are not using SSO, are not affected by this issue. https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 20:35:00 -0000 https://status.theydo.com/incident/746860#1d887c7337019a41562e54566b149836c6d80286e683cf2afdc5ae08a9c5640d WorkOS is reporting new issues, and sign-ins are currently failing again on TheyDo: https://status.workos.com/incidents/rdz189wnjhyn Users who are already logged in with a valid session, or who are not using SSO, are not affected by this issue. https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 20:35:00 -0000 https://status.theydo.com/incident/746860#1d887c7337019a41562e54566b149836c6d80286e683cf2afdc5ae08a9c5640d WorkOS is reporting new issues, and sign-ins are currently failing again on TheyDo: https://status.workos.com/incidents/rdz189wnjhyn Users who are already logged in with a valid session, or who are not using SSO, are not affected by this issue. https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 20:35:00 -0000 https://status.theydo.com/incident/746860#1d887c7337019a41562e54566b149836c6d80286e683cf2afdc5ae08a9c5640d WorkOS is reporting new issues, and sign-ins are currently failing again on TheyDo: https://status.workos.com/incidents/rdz189wnjhyn Users who are already logged in with a valid session, or who are not using SSO, are not affected by this issue. https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 12:21:00 -0000 https://status.theydo.com/incident/746860#484a0d7af4457f4ad19b46ca96dcdbce066aac0fc9d3e5bcbe10647aae724098 The AWS us-east-1 outage appears to be gradually recovering, and we’re seeing users successfully logging in to the platform again. You can follow the ongoing updates here: https://status.workos.com/incidents/b178c1kxt0g3 https://health.aws.amazon.com/health/status https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 12:21:00 -0000 https://status.theydo.com/incident/746860#484a0d7af4457f4ad19b46ca96dcdbce066aac0fc9d3e5bcbe10647aae724098 The AWS us-east-1 outage appears to be gradually recovering, and we’re seeing users successfully logging in to the platform again. You can follow the ongoing updates here: https://status.workos.com/incidents/b178c1kxt0g3 https://health.aws.amazon.com/health/status https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 12:21:00 -0000 https://status.theydo.com/incident/746860#484a0d7af4457f4ad19b46ca96dcdbce066aac0fc9d3e5bcbe10647aae724098 The AWS us-east-1 outage appears to be gradually recovering, and we’re seeing users successfully logging in to the platform again. You can follow the ongoing updates here: https://status.workos.com/incidents/b178c1kxt0g3 https://health.aws.amazon.com/health/status https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 12:21:00 -0000 https://status.theydo.com/incident/746860#484a0d7af4457f4ad19b46ca96dcdbce066aac0fc9d3e5bcbe10647aae724098 The AWS us-east-1 outage appears to be gradually recovering, and we’re seeing users successfully logging in to the platform again. You can follow the ongoing updates here: https://status.workos.com/incidents/b178c1kxt0g3 https://health.aws.amazon.com/health/status https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 08:03:00 -0000 https://status.theydo.com/incident/746860#4e4a99dffc3fbdd6bdab3131fbaaad344e9475913e6ea1ef9c3c5e610703cc00 We’re currently experiencing a major outage with WorkOS, which is affecting sign-ins and new account creation on TheyDo. https://status.workos.com/ https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 08:03:00 -0000 https://status.theydo.com/incident/746860#4e4a99dffc3fbdd6bdab3131fbaaad344e9475913e6ea1ef9c3c5e610703cc00 We’re currently experiencing a major outage with WorkOS, which is affecting sign-ins and new account creation on TheyDo. https://status.workos.com/ https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 08:03:00 -0000 https://status.theydo.com/incident/746860#4e4a99dffc3fbdd6bdab3131fbaaad344e9475913e6ea1ef9c3c5e610703cc00 We’re currently experiencing a major outage with WorkOS, which is affecting sign-ins and new account creation on TheyDo. https://status.workos.com/ https://status.theydo.com/incident/746860 Mon, 20 Oct 2025 08:03:00 -0000 https://status.theydo.com/incident/746860#4e4a99dffc3fbdd6bdab3131fbaaad344e9475913e6ea1ef9c3c5e610703cc00 We’re currently experiencing a major outage with WorkOS, which is affecting sign-ins and new account creation on TheyDo. https://status.workos.com/ https://status.theydo.com/incident/619398 Sat, 19 Jul 2025 22:05:00 -0000 https://status.theydo.com/incident/619398#7766d40cd017fc9bb50d44991f1d3bf9d199cd44873e0191a4abb9064d491cc0 Maintenance completed https://status.theydo.com/incident/619398 Sat, 19 Jul 2025 22:05:00 -0000 https://status.theydo.com/incident/619398#7766d40cd017fc9bb50d44991f1d3bf9d199cd44873e0191a4abb9064d491cc0 Maintenance completed https://status.theydo.com/incident/619398 Sat, 19 Jul 2025 22:00:00 -0000 https://status.theydo.com/incident/619398#2b785521ede97f197a235d7e4af67ca336f175ebfb9193db42fa5293bc9041e7 We will be recreating the SSL certificate on the domains app.us.theydo.com and app.theydo.com. This operation may cause a few minutes of unavailability during the process and we'll aim to minimize any service disruption. If you notice issues beyond the scheduled window, please contact our support team (support@theydo.com). https://status.theydo.com/incident/619398 Sat, 19 Jul 2025 22:00:00 -0000 https://status.theydo.com/incident/619398#2b785521ede97f197a235d7e4af67ca336f175ebfb9193db42fa5293bc9041e7 We will be recreating the SSL certificate on the domains app.us.theydo.com and app.theydo.com. This operation may cause a few minutes of unavailability during the process and we'll aim to minimize any service disruption. If you notice issues beyond the scheduled window, please contact our support team (support@theydo.com). https://status.theydo.com/incident/602372 Fri, 13 Jun 2025 07:38:00 -0000 https://status.theydo.com/incident/602372#726b042b332e4a040e6141c89744120470409f98af6fd9a7fff0693415a8f276 New version was deployed and app is up and running again. https://status.theydo.com/incident/602372 Fri, 13 Jun 2025 07:38:00 -0000 https://status.theydo.com/incident/602372#726b042b332e4a040e6141c89744120470409f98af6fd9a7fff0693415a8f276 New version was deployed and app is up and running again. https://status.theydo.com/incident/602372 Fri, 13 Jun 2025 06:00:00 -0000 https://status.theydo.com/incident/602372#bae4032cca5d10c4a2b8b61fd5144a9df02cef8ffad69f1d9244a8f1d7e4bb07 A faulty deployment is causing issues when loading journeys. https://status.theydo.com/incident/602372 Fri, 13 Jun 2025 06:00:00 -0000 https://status.theydo.com/incident/602372#bae4032cca5d10c4a2b8b61fd5144a9df02cef8ffad69f1d9244a8f1d7e4bb07 A faulty deployment is causing issues when loading journeys. https://status.theydo.com/incident/598278 Sat, 07 Jun 2025 03:29:00 -0000 https://status.theydo.com/incident/598278#4850f8f58f1926dad32c6b8b95586edb50424d57d90dad97e4438db5b03e9df3 All the deleted objects were successfully recovered and the journeys are successfully showing attachments again. https://status.theydo.com/incident/598278 Sat, 07 Jun 2025 03:29:00 -0000 https://status.theydo.com/incident/598278#4850f8f58f1926dad32c6b8b95586edb50424d57d90dad97e4438db5b03e9df3 All the deleted objects were successfully recovered and the journeys are successfully showing attachments again. https://status.theydo.com/incident/598278 Fri, 06 Jun 2025 17:46:00 -0000 https://status.theydo.com/incident/598278#2f792b2fe6e0aef9368cbc0b5f4a71036ecf41bd0e72955ecb7873f73b0fa37e We are now restoring the files that were deleted due to a bug on the backend. The bug was already reverted. The restore of all the deleted files will take some hours to finish. https://status.theydo.com/incident/598278 Fri, 06 Jun 2025 17:46:00 -0000 https://status.theydo.com/incident/598278#2f792b2fe6e0aef9368cbc0b5f4a71036ecf41bd0e72955ecb7873f73b0fa37e We are now restoring the files that were deleted due to a bug on the backend. The bug was already reverted. The restore of all the deleted files will take some hours to finish. https://status.theydo.com/incident/598278 Fri, 06 Jun 2025 13:23:00 -0000 https://status.theydo.com/incident/598278#072eef372ec6f52a8dcf0c3bbb4435753aa57e83554ee6bc2862a6498cb826b5 Problem was detected. Our team is working on solving the issue. https://status.theydo.com/incident/598278 Fri, 06 Jun 2025 13:23:00 -0000 https://status.theydo.com/incident/598278#072eef372ec6f52a8dcf0c3bbb4435753aa57e83554ee6bc2862a6498cb826b5 Problem was detected. Our team is working on solving the issue. https://status.theydo.com/incident/596827 Tue, 03 Jun 2025 20:40:00 -0000 https://status.theydo.com/incident/596827#f7e1d18c18358de2694406794a93d99870e5c8e02f70ffea2eafa9d1d9e074f3 The issue was detected and properly fixed. We had some degradation on loading journeys in metrics in the US region for 17 minutes from 21:19 UTC+1 to 21:36 UTC+1. https://status.theydo.com/incident/596827 Tue, 03 Jun 2025 20:40:00 -0000 https://status.theydo.com/incident/596827#f7e1d18c18358de2694406794a93d99870e5c8e02f70ffea2eafa9d1d9e074f3 The issue was detected and properly fixed. We had some degradation on loading journeys in metrics in the US region for 17 minutes from 21:19 UTC+1 to 21:36 UTC+1. https://status.theydo.com/incident/596827 Tue, 03 Jun 2025 20:20:00 -0000 https://status.theydo.com/incident/596827#10dea2fff07b3729324780e9431911530286bdc50aca3ca8da0aac2d44f43194 Some journeys are not loading. An infrastructure issue on an internal serviced caused an endless restart loop and caused unavailability while loading metrics to show on the journey content. This affected only the US region. https://status.theydo.com/incident/596827 Tue, 03 Jun 2025 20:20:00 -0000 https://status.theydo.com/incident/596827#10dea2fff07b3729324780e9431911530286bdc50aca3ca8da0aac2d44f43194 Some journeys are not loading. An infrastructure issue on an internal serviced caused an endless restart loop and caused unavailability while loading metrics to show on the journey content. This affected only the US region. https://status.theydo.com/incident/501181 Fri, 24 Jan 2025 11:19:00 -0000 https://status.theydo.com/incident/501181#d681b85b23a36be87073d8297627a9aad1d3fb6afc6c6d8f591d849d59d15e11 A fix has been deployed successfully and AI features are working again. https://status.theydo.com/incident/501181 Fri, 24 Jan 2025 10:42:00 -0000 https://status.theydo.com/incident/501181#7f672d0b47071a6c9afb4e9742fdad0e491016bd24e0d09b7071118de7968c8a Only new journeys were affected by this issue caused by a breaking change on the API for one of the AI models we're using. A fix is being deployed to production. https://status.theydo.com/incident/501181 Fri, 24 Jan 2025 10:24:00 -0000 https://status.theydo.com/incident/501181#c436ee1a8ad3d23e0f79ee59bc4b9dbc7893b364d4e4e9ede0885799b4b2a0bf Some features regarding AI are failing for a couple of hours. Team is working on a fix. https://status.theydo.com/incident/491872 Sun, 12 Jan 2025 00:37:55 -0000 https://status.theydo.com/incident/491872#4dbb307891f1e2a8f3564c745ac805081b17b8fe2f942eb05c67b650c7384bb6 Maintenance completed https://status.theydo.com/incident/491872 Sun, 12 Jan 2025 00:00:00 -0000 https://status.theydo.com/incident/491872#b1c16d19d9dbd70595fccc97898621a430eced04c5ddfee2da79e4082b98419c Completed successfully. https://status.theydo.com/incident/425276 Sat, 07 Sep 2024 22:00:00 -0000 https://status.theydo.com/incident/425276#1c31218b6ab2db398141269758f9baeb6c43155190acabb76006fd81a5359a2f Maintenance completed https://status.theydo.com/incident/425276 Sat, 07 Sep 2024 21:00:00 -0000 https://status.theydo.com/incident/425276#2adf6717f00c01a960c9352121ad365e41d9539f85bc2048a146a4b58c8005e9 We will be performing routine database maintenance, which is expected to last only a few minutes. During this time, there may be temporary interruptions in service. We apologize for any inconvenience and appreciate your understanding. https://status.theydo.com/incident/420261 Tue, 27 Aug 2024 21:09:00 -0000 https://status.theydo.com/incident/420261#43c59409aa14f4b769fdb697e3d57212ddca0b7a461abee2ef1119b7616e15c5 API service status is back to normal https://status.theydo.com/incident/414749 Sat, 17 Aug 2024 23:00:00 -0000 https://status.theydo.com/incident/414749#c815aee1053932dd37eecf279275a48552b53c143dacab89ec72cf71d76149e7 Maintenance completed https://status.theydo.com/incident/414749 Sat, 17 Aug 2024 22:00:00 -0000 https://status.theydo.com/incident/414749#58c9fb7618cbf9dcdb06680fd33c5b3c5f523e7760256183fc5df7d1301f2883 We will be performing routine database maintenance, which is expected to last only a few minutes. During this time, there may be temporary interruptions in service. We apologize for any inconvenience and appreciate your understanding. https://status.theydo.com/incident/374164 Fri, 24 May 2024 12:30:00 -0000 https://status.theydo.com/incident/374164#f24496c54b55815dfeba29bd3b1701c68aa075d2fcd5ba34188961cc1d6280d9 The issue was identified and the API is stable again. https://status.theydo.com/incident/374164 Fri, 24 May 2024 12:30:00 -0000 https://status.theydo.com/incident/374164#f24496c54b55815dfeba29bd3b1701c68aa075d2fcd5ba34188961cc1d6280d9 The issue was identified and the API is stable again. https://status.theydo.com/incident/374164 Fri, 24 May 2024 11:30:00 -0000 https://status.theydo.com/incident/374164#32b86e54ee5b87375dad9f56e5b0661a502f8dbee25c1baac682cc5f90cbfd29 API performance is degraded. We are investigating. https://status.theydo.com/incident/374164 Fri, 24 May 2024 11:30:00 -0000 https://status.theydo.com/incident/374164#32b86e54ee5b87375dad9f56e5b0661a502f8dbee25c1baac682cc5f90cbfd29 API performance is degraded. We are investigating. https://status.theydo.com/incident/357254 Thu, 18 Apr 2024 05:08:00 -0000 https://status.theydo.com/incident/357254#8a768bcb2229e60ecc8255eb593f2b8181d341d2664de86facfe35d94e411366 Deployment finished successfully and the problem resolved automatically. Requests to the API are now being served successfully. https://status.theydo.com/incident/357254 Thu, 18 Apr 2024 05:03:00 -0000 https://status.theydo.com/incident/357254#0ffe7392a9c18da28428dbfe8d5161b03e4b397bb8b26a127e0278871ac0fa22 Due to a breaking change on the database schema, some requests served by the old version failed during deployment. https://status.theydo.com/incident/332071 Mon, 26 Feb 2024 10:45:00 -0000 https://status.theydo.com/incident/332071#21e1a30e5854b83fc5068878ef11c8b5558fa5d1ba6a911830604349bcd93184 We have identified and fixed the issue. A database migration was not properly executed and the change was reverted https://status.theydo.com/incident/332071 Mon, 26 Feb 2024 10:40:00 -0000 https://status.theydo.com/incident/332071#b575e57e4665e557e928baea549e34ab70f26dd5a8eda6f49869afedb9bb193a Users can't login https://status.theydo.com/incident/53421 Wed, 18 Aug 2021 14:02:31 -0000 https://status.theydo.com/incident/53421#ac7e8267a4605cc77ae734bd9320e21085d29010d62326247ca5dd41dc6054aa First of all, we would like to apologize to any customers that were affected for this brief service interruption. During a scheduled configuration change to our infrastructure, an unexpected re-deployment of our application to our API servers was triggered. This would not have been a serious issue by itself, were it not for the fact that the deployment failed, which led to a disruption in our API availability. We were quickly able to respond and bring our servers back online. Service has resumed as normal and we expect no further issues related to this incident. Measures are being put in place to prevent this from happening in the future.