Incidents reported on status page for TheyDo https://status.theydo.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b26e7462e6bcb841352c320df07e8bb0.jpeg https://status.theydo.com/ en https://status.theydo.com/incident/602372 Fri, 13 Jun 2025 07:38:00 -0000 https://status.theydo.com/incident/602372#726b042b332e4a040e6141c89744120470409f98af6fd9a7fff0693415a8f276 New version was deployed and app is up and running again. https://status.theydo.com/incident/602372 Fri, 13 Jun 2025 07:38:00 -0000 https://status.theydo.com/incident/602372#726b042b332e4a040e6141c89744120470409f98af6fd9a7fff0693415a8f276 New version was deployed and app is up and running again. https://status.theydo.com/incident/602372 Fri, 13 Jun 2025 06:00:00 -0000 https://status.theydo.com/incident/602372#bae4032cca5d10c4a2b8b61fd5144a9df02cef8ffad69f1d9244a8f1d7e4bb07 A faulty deployment is causing issues when loading journeys. https://status.theydo.com/incident/602372 Fri, 13 Jun 2025 06:00:00 -0000 https://status.theydo.com/incident/602372#bae4032cca5d10c4a2b8b61fd5144a9df02cef8ffad69f1d9244a8f1d7e4bb07 A faulty deployment is causing issues when loading journeys. https://status.theydo.com/incident/598278 Sat, 07 Jun 2025 03:29:00 -0000 https://status.theydo.com/incident/598278#4850f8f58f1926dad32c6b8b95586edb50424d57d90dad97e4438db5b03e9df3 All the deleted objects were successfully recovered and the journeys are successfully showing attachments again. https://status.theydo.com/incident/598278 Sat, 07 Jun 2025 03:29:00 -0000 https://status.theydo.com/incident/598278#4850f8f58f1926dad32c6b8b95586edb50424d57d90dad97e4438db5b03e9df3 All the deleted objects were successfully recovered and the journeys are successfully showing attachments again. https://status.theydo.com/incident/598278 Fri, 06 Jun 2025 17:46:00 -0000 https://status.theydo.com/incident/598278#2f792b2fe6e0aef9368cbc0b5f4a71036ecf41bd0e72955ecb7873f73b0fa37e We are now restoring the files that were deleted due to a bug on the backend. The bug was already reverted. The restore of all the deleted files will take some hours to finish. https://status.theydo.com/incident/598278 Fri, 06 Jun 2025 17:46:00 -0000 https://status.theydo.com/incident/598278#2f792b2fe6e0aef9368cbc0b5f4a71036ecf41bd0e72955ecb7873f73b0fa37e We are now restoring the files that were deleted due to a bug on the backend. The bug was already reverted. The restore of all the deleted files will take some hours to finish. https://status.theydo.com/incident/598278 Fri, 06 Jun 2025 13:23:00 -0000 https://status.theydo.com/incident/598278#072eef372ec6f52a8dcf0c3bbb4435753aa57e83554ee6bc2862a6498cb826b5 Problem was detected. Our team is working on solving the issue. https://status.theydo.com/incident/598278 Fri, 06 Jun 2025 13:23:00 -0000 https://status.theydo.com/incident/598278#072eef372ec6f52a8dcf0c3bbb4435753aa57e83554ee6bc2862a6498cb826b5 Problem was detected. Our team is working on solving the issue. https://status.theydo.com/incident/596827 Tue, 03 Jun 2025 20:40:00 -0000 https://status.theydo.com/incident/596827#f7e1d18c18358de2694406794a93d99870e5c8e02f70ffea2eafa9d1d9e074f3 The issue was detected and properly fixed. We had some degradation on loading journeys in metrics in the US region for 17 minutes from 21:19 UTC+1 to 21:36 UTC+1. https://status.theydo.com/incident/596827 Tue, 03 Jun 2025 20:40:00 -0000 https://status.theydo.com/incident/596827#f7e1d18c18358de2694406794a93d99870e5c8e02f70ffea2eafa9d1d9e074f3 The issue was detected and properly fixed. We had some degradation on loading journeys in metrics in the US region for 17 minutes from 21:19 UTC+1 to 21:36 UTC+1. https://status.theydo.com/incident/596827 Tue, 03 Jun 2025 20:20:00 -0000 https://status.theydo.com/incident/596827#10dea2fff07b3729324780e9431911530286bdc50aca3ca8da0aac2d44f43194 Some journeys are not loading. An infrastructure issue on an internal serviced caused an endless restart loop and caused unavailability while loading metrics to show on the journey content. This affected only the US region. https://status.theydo.com/incident/596827 Tue, 03 Jun 2025 20:20:00 -0000 https://status.theydo.com/incident/596827#10dea2fff07b3729324780e9431911530286bdc50aca3ca8da0aac2d44f43194 Some journeys are not loading. An infrastructure issue on an internal serviced caused an endless restart loop and caused unavailability while loading metrics to show on the journey content. This affected only the US region. https://status.theydo.com/incident/501181 Fri, 24 Jan 2025 11:19:00 -0000 https://status.theydo.com/incident/501181#d681b85b23a36be87073d8297627a9aad1d3fb6afc6c6d8f591d849d59d15e11 A fix has been deployed successfully and AI features are working again. https://status.theydo.com/incident/501181 Fri, 24 Jan 2025 10:42:00 -0000 https://status.theydo.com/incident/501181#7f672d0b47071a6c9afb4e9742fdad0e491016bd24e0d09b7071118de7968c8a Only new journeys were affected by this issue caused by a breaking change on the API for one of the AI models we're using. A fix is being deployed to production. https://status.theydo.com/incident/501181 Fri, 24 Jan 2025 10:24:00 -0000 https://status.theydo.com/incident/501181#c436ee1a8ad3d23e0f79ee59bc4b9dbc7893b364d4e4e9ede0885799b4b2a0bf Some features regarding AI are failing for a couple of hours. Team is working on a fix. https://status.theydo.com/incident/491872 Sun, 12 Jan 2025 00:37:55 +0000 https://status.theydo.com/incident/491872#4dbb307891f1e2a8f3564c745ac805081b17b8fe2f942eb05c67b650c7384bb6 Maintenance completed https://status.theydo.com/incident/491872 Sun, 12 Jan 2025 00:00:00 -0000 https://status.theydo.com/incident/491872#b1c16d19d9dbd70595fccc97898621a430eced04c5ddfee2da79e4082b98419c Completed successfully. https://status.theydo.com/incident/425276 Sat, 07 Sep 2024 22:00:00 +0000 https://status.theydo.com/incident/425276#1c31218b6ab2db398141269758f9baeb6c43155190acabb76006fd81a5359a2f Maintenance completed https://status.theydo.com/incident/425276 Sat, 07 Sep 2024 21:00:00 -0000 https://status.theydo.com/incident/425276#2adf6717f00c01a960c9352121ad365e41d9539f85bc2048a146a4b58c8005e9 We will be performing routine database maintenance, which is expected to last only a few minutes. During this time, there may be temporary interruptions in service. We apologize for any inconvenience and appreciate your understanding. https://status.theydo.com/incident/420261 Tue, 27 Aug 2024 21:09:00 -0000 https://status.theydo.com/incident/420261#43c59409aa14f4b769fdb697e3d57212ddca0b7a461abee2ef1119b7616e15c5 API service status is back to normal https://status.theydo.com/incident/414749 Sat, 17 Aug 2024 23:00:00 +0000 https://status.theydo.com/incident/414749#c815aee1053932dd37eecf279275a48552b53c143dacab89ec72cf71d76149e7 Maintenance completed https://status.theydo.com/incident/414749 Sat, 17 Aug 2024 22:00:00 -0000 https://status.theydo.com/incident/414749#58c9fb7618cbf9dcdb06680fd33c5b3c5f523e7760256183fc5df7d1301f2883 We will be performing routine database maintenance, which is expected to last only a few minutes. During this time, there may be temporary interruptions in service. We apologize for any inconvenience and appreciate your understanding. https://status.theydo.com/incident/374164 Fri, 24 May 2024 12:30:00 -0000 https://status.theydo.com/incident/374164#f24496c54b55815dfeba29bd3b1701c68aa075d2fcd5ba34188961cc1d6280d9 The issue was identified and the API is stable again. https://status.theydo.com/incident/374164 Fri, 24 May 2024 12:30:00 -0000 https://status.theydo.com/incident/374164#f24496c54b55815dfeba29bd3b1701c68aa075d2fcd5ba34188961cc1d6280d9 The issue was identified and the API is stable again. https://status.theydo.com/incident/374164 Fri, 24 May 2024 11:30:00 -0000 https://status.theydo.com/incident/374164#32b86e54ee5b87375dad9f56e5b0661a502f8dbee25c1baac682cc5f90cbfd29 API performance is degraded. We are investigating. https://status.theydo.com/incident/374164 Fri, 24 May 2024 11:30:00 -0000 https://status.theydo.com/incident/374164#32b86e54ee5b87375dad9f56e5b0661a502f8dbee25c1baac682cc5f90cbfd29 API performance is degraded. We are investigating. https://status.theydo.com/incident/357254 Thu, 18 Apr 2024 05:08:00 -0000 https://status.theydo.com/incident/357254#8a768bcb2229e60ecc8255eb593f2b8181d341d2664de86facfe35d94e411366 Deployment finished successfully and the problem resolved automatically. Requests to the API are now being served successfully. https://status.theydo.com/incident/357254 Thu, 18 Apr 2024 05:03:00 -0000 https://status.theydo.com/incident/357254#0ffe7392a9c18da28428dbfe8d5161b03e4b397bb8b26a127e0278871ac0fa22 Due to a breaking change on the database schema, some requests served by the old version failed during deployment. https://status.theydo.com/incident/332071 Mon, 26 Feb 2024 10:45:00 -0000 https://status.theydo.com/incident/332071#21e1a30e5854b83fc5068878ef11c8b5558fa5d1ba6a911830604349bcd93184 We have identified and fixed the issue. A database migration was not properly executed and the change was reverted https://status.theydo.com/incident/332071 Mon, 26 Feb 2024 10:40:00 -0000 https://status.theydo.com/incident/332071#b575e57e4665e557e928baea549e34ab70f26dd5a8eda6f49869afedb9bb193a Users can't login https://status.theydo.com/incident/53421 Wed, 18 Aug 2021 14:02:31 -0000 https://status.theydo.com/incident/53421#ac7e8267a4605cc77ae734bd9320e21085d29010d62326247ca5dd41dc6054aa First of all, we would like to apologize to any customers that were affected for this brief service interruption. During a scheduled configuration change to our infrastructure, an unexpected re-deployment of our application to our API servers was triggered. This would not have been a serious issue by itself, were it not for the fact that the deployment failed, which led to a disruption in our API availability. We were quickly able to respond and bring our servers back online. Service has resumed as normal and we expect no further issues related to this incident. Measures are being put in place to prevent this from happening in the future.